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Brand New 8035e won't scan

HP Recommended
OfficeJet Pro 8035e
macOS 10.15 Catalina

I have just set this printer up, including the HP software on HPSmart on my MacBook Air. When I try to scan, I keep getting an error message telling me I have to set up software on my computer. That's done, and it won't scan. Also, don't see an option to scan to email like I had on the Envy 7460.  Help, please! Thanks.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



I reviewed your post and I understand that you are facing issues scanning.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the steps in the below article to scan from your computer.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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