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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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Hello there, I took receipt of my new HP Envy 6032e printer today. Nice looking machine. However I was quickly aware that the scanner bar constantly blinks regardless of whether the scanner cover is up or not. I can even hear the electronics slight pulsing as it blinks with the cover shut.

 

I contacted HP support and they told me the light goes off when the lid it shut.... however it's not true, I can see through the cover it's blinking even when the lid is off. Also I turned off the lights in my room so it was pitch black and I can just make out through the cover that the scanner light is still flashing away.

 

HP support - please don't paste the KB link to the generic 'what do flashing lights mean' as I'm not referring to the lights at the front of the printer... this is referring to the scanner bar. Also, just because the printer is not reporting any issue does not mean there is not a problem.

 

I personally think something is a miss here and when I compare to a previous Envy (albeit it a few years older) the scanner bar does no blink on idle. Surely this blinking will shorten the life of a component(s).

 

And what I'm most worried, this unwanted light coming from under the scanner glass every second will cost us a fortune in electricity bills as well...

 

Happy to be proved wrong of course, but please no copy paste BS... only serious and thorough answers will be accepted.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.