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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-23-2022 03:45 PM - last edited on ‎03-23-2022 04:42 PM by

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

8620 PRINTER HAS DROPPED SCAN TO EMAIL SETTINGS AND WILL NOT SCAN TO EMAIL. NEED HELP. BEEN TRYING TO CONNECT WITH HP SUPPORT FOR OVER A WEEK.  HAVE SPENT HOURS HOLDING FOR SUPPORT AND NO HELP. I'M 81 YEARS OLD AND STILL WORKING.  NEED THIS ISSUE FIXED DESPARATELY. 

IF ANYONE HAS AN ACTUAL PHONE NUMBER OR AN ACTUAL LIVE CHAT PERSON CONNECT PLEASE CONTACT ME.THANKS, SCOTT[personal information removed]

Category:
1 REPLY 1

‎03-26-2022 09:18 AM

HP Recommended

@scooter-boy, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to scan to email from the printer.

  • Do you get any errors?
  • Which email client do you use?

For now, follow the steps mentioned in this document - Scan to Email Cannot Access Email Accounts

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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