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‎11-24-2019 07:47 PM

HP Recommended
Product: HP ENVY 7640 All in one
Operating System: macOS 10.15 Catalina

So I used my scanner for days. No troubles. Then all of a sudden when I need it to scan, it does 2 pages and stops. It doesnt even load the 2 pages it scanned for viewing? I removed the printer, downloaded the driver again. Still same trouble. I use the scan button on the system and I also use the scan icon from my MAC, no luck. It is not scanning completely basically. It loads 2 pages and does basically nothing. Stops and doesnt show the page loaded?

1 REPLY 1

‎11-27-2019 12:29 PM

HP Recommended

@JENNYJST, Welcome to the HP Support Community!

 

Which application are you using to scan?

Try making a standalone copy of more than 2 documents and check if that works.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click here to know how.

 

HP Easy Scan is not yet compatible with macOS 10.15 Catalina. We're actively working to restore complete functionality. I suggest using HP Smart app or Apple Image capture to scan from your MAC. Kindly refer to this document to know how. 

 

Refer to this document for more info on HP Easy Scan.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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