COPY IS OVERLAYED WITH OLD COPIES

[RGVGirl]

When making a copy, it has previous copies printed on current copy  PAGE  HAS "HP PRINT CLOUD DEBUG" ON LEFT UPPER CORNER OF PAGE. 

[Sneha_01]

Hi @RGVGirl,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you are experiencing an issue with your HP printer where previous print jobs are being overlaid onto new copies, and there is a "HP PRINT CLOUD DEBUG" message on the upper left corner of the page. Here are some steps to troubleshoot and potentially resolve this problem:

1. Check Printer Settings

• Reset Printer Settings: Reset your printer to its default settings to ensure no incorrect configurations are causing the issue.
• Clear Print Queue: Make sure the print queue is cleared of any old or pending jobs.

2. Printer Firmware Update

• Update Firmware: Check if there is a firmware update available for your printer. Firmware updates can often resolve bugs and issues.

3. Cleaning the Printer

• Clean the Printer: Sometimes, residue from previous prints can cause ghosting or overlapping prints. Refer to your printer’s manual for instructions on cleaning the print head and rollers.
• Replace Toner/Ink Cartridges: Faulty or low-quality toner/ink cartridges can also cause such issues. Ensure you are using the correct and high-quality cartridges recommended by HP.

4. HP Cloud Print Settings

• Disable HP Cloud Print: If you are not using HP Cloud Print, you can try disabling it to see if it resolves the issue.
  • Access the printer’s web interface or HP Smart app.
  • Navigate to the HP Cloud Print settings and disable it.

5. Troubleshooting "HP PRINT CLOUD DEBUG" Message

• Check for Debug Mode: The "HP PRINT CLOUD DEBUG" message suggests that the printer might be in a debug or test mode. This mode can be turned off via the printer’s settings or web interface.

6. Restart the Printer

• Power Cycle: Turn off the printer, unplug it for a minute, and then turn it back on. This can sometimes resolve temporary glitches.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support