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‎09-29-2020 10:59 AM

HP Recommended
Product: HP Officejet 7610
Operating System: macOS 10.14 Mojave

I can NOT connect to my HP Officejet 7610 to my mac, I am unable to scan and print. 

Category:
1 REPLY 1

‎10-02-2020 07:33 AM

HP Recommended

@ReyAce, Welcome to the HP Support Community!

 

Are you trying to connect these devices wirelessly?

Do you get any errors while trying to do so?

 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

 

  • Make sure the printer and the MAC are connected to the same wireless network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
  • The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Follow step 2 from this document to install the printer using AirPrint driver. Try printing.

To know how to scan, refer to - How to scan

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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