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Can no longer initiate scan from printer

HP Recommended
HP Officejet Pro 8610
Microsoft Windows 10 (64-bit)

I have my printer connected to my laptop and I use it to scan documents to pdf for work. I usually only use the scanner glass and would initiate the scan from the printer using the following method: Scan > Computer > Selecting computer > Scan to pdf.

Today I needed to scan an extra long document and needed to use the feeder to scan it. I downloaded the HP Smart app through the Microsoft Store and activated it with my HP account. Got it hooked to my printer over my wireless network and was able to initiate the scan from my computer selecting the scan feeder as my input. That all worked perfectly. Well, now my printer won't recognize my computer anymore and I can't scan my regular documents via my original method. I can scan just fine through the HP Smart app but I liked my old method where I didn't need a separate app to do things. I would turn my computer and printer on and they just connected before. Tap a few buttons on my printer and my file would just show up in my documents folder where I would drag it into the corresponding folder for work. Has anyone encountered this issue before? I'm not that computer savvy or printer savvy but with some well explained instructions I can usually find my way through a problem but this has me seriously stumped. Thanks for any suggestions anyone can offer! 

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@Joshua07


Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you uninstall the printer driver from root level ad download the full feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software12/COL51184/bi-124093-4/OJ8610_198.exe and follow the onscreen instructions

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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