Can no longer scan to Mac from the printer menu

[teri18]

Recently switched to another MacBook Pro, and had to reinstall the printer. Since then, I can't scan directly from the printer, as it says "Software Required - To scan to computer, visit 123.hp.com/setup to download HP software (full software and drivers)."

I've installed the full software and drivers. Everything else functions fine, but I still can't scan from the printer.

[Kumar0307]

@teri18, Welcome to the HP Support Community! I’m here to help.

I understand you are trying to scan from the printer screen. HP Utility should be installed on the Mac to do this. 

It sounds like Scan to Computer is disabled on your Mac. Enabling Scan to computer using HP Utility may resolve the issue. Let's try these steps:

1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install the printer essential software from here) 

2.) Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.

3.) Try to scan.

Hope this helps! Keep me posted. 

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