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‎06-05-2024 09:27 AM

HP Recommended
Product: HP ENVY 4501 e-All-in-One Printer
Operating System: Microsoft Windows 11

Error message OW_ 500_OWSID00001

Category:
1 REPLY 1

‎06-07-2024 09:45 AM

HP Recommended

Hi @KT1958,

 

Welcome to the HP Support Community

 

I understand you are getting an Error Code: OW_500_OWSID00001 on your HP ENVY 4501 E-All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

Please follow the steps mentioned in this document: HP printers - 'We're sorry, something went wrong error

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click on the bottom right to say “Thanks” for helping!

Take care and have a good day.
Gaya1239 – HP Support.
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