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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 10 (64-bit)

This HP Smart app sucks. I've used it since I got this HP2600 and it's always been a **bleep**....but now I can't scan from the app because of this stupid cloud app **bleep**. I dont want it connected to cloud... I dont want anything of mine going to you. I have web services disabled completely, yet here I am in a loop with this app. I just uninstalled and reinstalled from the Windows store - same thing. Any suggestions (other than buying a not-hp product ever again).

6 REPLIES 6
HP Recommended

@DemonArkanis, Welcome to the HP Support Community!

 

I understand you are not able to scan using the HP Smart app.

 

Install the full-feature printer driver.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing and scanning.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

HP Recommended

agreed, i just want to print and scan, i dont want this cloud bullcrap.

HP Recommended

can i get one for the 4650?

 

HP Recommended

@teddyboink, Welcome to the HP Support Community!

 

Yes, click here to download the HP Full-featured driver for HP OfficeJet 4650 series.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

HP Recommended

Can I get the Full-Featured Driver for HP Envy  5055?

 

Thanks so much!

 

 

HP Recommended

@ellen-2_, Welcome to the HP Support Community!

 

Please click here to download the HP Full-featured driver for HP Envy 5055 printer series.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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