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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
DemonArkanis
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Message 1 of 7
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Can not scan - I choose scan and "Loading HP cloud services..."

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Microsoft Windows 10 (64-bit)

This HP Smart app sucks. I've used it since I got this HP2600 and it's always been a **bleep**....but now I can't scan from the app because of this stupid cloud app **bleep**. I dont want it connected to cloud... I dont want anything of mine going to you. I have web services disabled completely, yet here I am in a loop with this app. I just uninstalled and reinstalled from the Windows store - same thing. Any suggestions (other than buying a not-hp product ever again).

6 REPLIES 6
Kumar0307
HP Support Agent
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Message 2 of 7
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@DemonArkanis, Welcome to the HP Support Community!

 

I understand you are not able to scan using the HP Smart app.

 

Install the full-feature printer driver.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing and scanning.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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teddyboink
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Message 3 of 7
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agreed, i just want to print and scan, i dont want this cloud bullcrap.

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teddyboink
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Message 4 of 7
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can i get one for the 4650?

 

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Kumar0307
HP Support Agent
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Message 5 of 7
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@teddyboink, Welcome to the HP Support Community!

 

Yes, click here to download the HP Full-featured driver for HP OfficeJet 4650 series.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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ellen-2_
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Message 6 of 7
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Can I get the Full-Featured Driver for HP Envy  5055?

 

Thanks so much!

 

 

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Kumar0307
HP Support Agent
HP Support Agent
22,944 22,912 1,656 1,969
Message 7 of 7
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@ellen-2_, Welcome to the HP Support Community!

 

Please click here to download the HP Full-featured driver for HP Envy 5055 printer series.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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