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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 10 (64-bit)

My HP 4155 printer, prints on my MIcrosoft operating system , but the scanner is NOT detected.  I am using an USP port from my printer to my laptop.  The scanner was working, but would NOT work today.  The error message I get is that the scanner is not detected.

1 REPLY 1
HP Recommended

@Ritacon

 

Welcome to the HP support community.

 

  • I understand that you are getting a scanner connection error, I am glad to assist you.
  • Use HP Print and Scan Doctor (Windows)
  • Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.
  • Make sure paper is loaded in the main tray, and then turn on the printer.
  • Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.
  • On the welcome screen, click Start to select your printer and run the diagnostic.
  • If your printer is not found, click My product is not listed, and then follow the instructions to troubleshoot the connection.

Check Windows Image Acquisition settings

  • Windows Image Acquisition (WIA) allows communication between the computer and scanner. If WIA is not on or running correctly, scan jobs can fail.
  • In Windows, search for and open View local services.
  • Next to Windows Image Acquisition (WIA), check the Status and Startup Type.
  • If the status is 'Started' or 'Running' and the Startup Type is 'Automatic', WIA is working correctly. No further action is required.
  • If the status is 'Disabled' or blank, continue with these steps.
  • Windows Image Acquisition service status
  • Right-click Windows Image Acquisition (WIA), and then select Properties.
  • On the General tab, select Automatic from the Startup type drop-down.
  • Under Service status, click Start.
  • If the Start button is grayed out, return to the Services list and make sure the following services are running and set as Automatic.
  • DCOM Server Process Launcher
  • Remote Procedure Call
  • RPC Endpoint Mapper
  • Shell Hardware Detection
  • Try to start WIA again.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers. 

Sandytechy20
I am an HP Employee

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