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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-27-2024 04:22 PM

HP Recommended
Operating System: Microsoft Windows 11

Series 5000 wirelessly connected to Acer 3 laptop. Find something I want to save, but that's not an option. Click on print, then when the print box comes up, click on save as PDF. Up until today, I've had no issues, now...Click on save as PDF, box opens where to save to, and then the fun starts. The box has the Chrome symbol, upper left corner, the box where to share it to says Downloads, and on the left side it was originally trying to save to Onedrive. I don't have a OneDrive account, so i deleted the app. Now, it's trying to download to Gallery. The file name is highlighted, and file type is PDF. Problem is, if I click ANYWHERE in the download box, it freezes and next to the Chrome symbol, in brackets, it says Not Responding). Click on the X to close the window, pop-up says Chrome is not responding, with the option to close or wait. I close. I've gone into the laptop setting, into the printer settings and I'm at a loss. HELP!!

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