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‎06-21-2021 07:59 AM

HP Recommended
Product: HP Officejet 6812
Operating System: Chrome OS

In scanning today I got a fail message on the screen: "could not connect to web services." 

However, I ran the Network Config page and it mirrors a prior one that had no issues.

I ran a wireless network and I don't have a prior test page to compare.  But, on the top it says "ATTENTION THE WIRELESS RADIO ON YOUR HP PRINTER IS CURRENTLY TURNED OFF.  

 

SOLUTION: TO CONNECT WIRELESSLY, YOU MUST TURN ON THE WIRELESS RADIO ON YOUR HP PRINTER.  REFER TO THE SETUP GUIDE THAT CAME WITH HP PRINTER."

 

I have searched the manual online and there is no "wireless radio" match at all.  

 

Can someone tell me what is going on?  I shut it down and powered up again and same issue.  But, again the network says everything is fine!

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