Can't Scan

[KenonMaui]

I have a brand new HP 9020 Office Jet. I am running Windows 10.  I configured the printer which is hard wired directly to my computer.  It prints fine, but when I tried to scan,  I get the following error message:  Error while interacting with the scanner:  the selected scanner was not found.  One other thing is that HP is showing that the Printer is out of warranty as of March 2020.  How is this possible when I bought it 2 weeks ago from Office Max.  I did take out a separate warranty through Square Trade but that should not have affected the manufacturer's warranty.

[sandytechy20]

@KenonMaui

Welcome to the HP support community.

Run the Print and Scan Doctor

Download and run HP Print and Scan Doctor  to automatically diagnose and resolve printer hardware and connection issues.

After the Print and Scan Doctor opens, click Fix Scanning to test your scanner, and then follow any instructions to resolve the issue.

Check Windows Image Acquisition settings

1. In Windows, search for and open View local services.

2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

3. Look at the Status and Startup Type values.

   • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

     

   • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

     If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

You can refer this HP document for more steps to fix scanning issue:- Click here

Here are the steps to update your printer warranty:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[KenonMaui]

Hi Sandy,

Thanks for getting back to me.

I figured out how to Scan using HP Smart; however, it would be nice for me to be able to directly open up Adobe on my computer and scan from there.  Not a big deal though, so I'll continue to use HP Smart for scanning unless there is an easy solution that would enable me to use Adobe.

[sandytechy20]

@KenonMaui

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.