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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-14-2021 01:49 PM

HP Recommended
Product: Hpenvy 7640
Operating System: Microsoft Windows 10 (32-bit)

Cannot get documents to scan to email 

6 people had the same question
3 REPLIES 3

‎11-14-2021 03:01 PM

HP Recommended

Same issue and apparently this is a HP issue as I see a number of post about the same problem on various types of printers.  I am honestly sick of it and this will be my last HP printer.

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‎11-15-2021 07:58 PM

HP Recommended

I've had this happen multiple times. My printer is about a year old and I can't rely on it when I need to scan to clients, etc. I guess I need to buy an Epson or ? I'm sick of this.

1 person found this reply helpful
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‎11-15-2021 08:07 PM

HP Recommended

Same here. If you search this issue you will see this is an issue for various models of their printers.  I scanned several new in box HP Printers while at Best Buy yesterday and the feedback/ratings were all about the scanner issues saying unable to connect to server.  This tells me the issue isn't with the laptop or desk tops the printers are connected to as suggest by HP but with the HP server itself.  They have the nerves to want $150 to troubleshoot this issue.  Might as well buy a new one for that price.  I am over it.  Epson or Canon here I come.

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