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‎10-08-2019 10:22 AM - last edited on ‎10-08-2019 10:48 AM by Retired

HP Recommended

 .   This worked fine for over 3 years with Windows 7 pro.

 

The printer is connected via USB to the laptop docking station, same setup as the old Windows 7 laptop with dock.  Printer is also connected to Ethernet LAN, with static IP, so other systems can print over the network.

 

New HP Probook 650 running Windows 10, installed full printer software, and everything was working fine, I could initiate a scan from the printer console to the computer.   Then it stopped working for my wife (her laptop), and I can't get it working again.  

 

Print & Scan Doctor 5.1 never finishes when I tell it to check out the USB connected printer.

 

When we try to scan from the printer to the computer, the printer says it can't connect/communicate with the computer.

 

1 person had the same question
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Accepted Solutions

‎10-10-2019 09:59 AM

HP Recommended

OK, this started working after restarting Window 10 (with updates)....

 

Never had this problem in 3 years with Windows 7.  

 

Guess the old adage about Windows, reboot first, then troubleshoot still holds true.

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1 REPLY 1

‎10-10-2019 09:59 AM

HP Recommended

OK, this started working after restarting Window 10 (with updates)....

 

Never had this problem in 3 years with Windows 7.  

 

Guess the old adage about Windows, reboot first, then troubleshoot still holds true.

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