Can't receive a fax, how do I update fax driver?

[Mrs_kepler]

I have a HP 6978 printer. My fax was working perfectly and now it is not. I reset the printer and tried unplugging everything and restarting. I am able to fax out but I can't receive faxes. It will act like it's going to accept the fax but it won't complete it. Can anyone help me with this? I was told to 

[Elohi_NR]

Hi @Mrs_kepler

Welcome to the HP Support Community. 

I understand that you are facing issues with Fax. I'd like to help!

I see that you need assistance in setting up the fax on your printer.

Call the fax number you are sending to from a phone: If you do not hear fax tones, the receiving fax machine might be turned off or disconnected.

Confirm the fax setup: There are two phone ports on the rear of the printer labeled 1-Line and 2-Ext. Connect the phone line to the 1-Line port, and connect the answering machine to 2-Ext.

Check the phone line: Connect a phone to the wall jack and try to make a call. If the call fails or there is no dial tone, check if another phone or device is keeping the line open. Additionally, if you hear static, there might be interference from nearby electrical appliances (motors, fans, kitchen appliances, or televisions) and/or coax cables, or there is an issue with the line quality that requires attention from your phone service provider.

Use the fax cord that shipped with your printer: HP fax-capable printers ship with a two-wire phone cord. If you are using a different cord, confirm the connector does not have four wires. Shorter, higher quality cords work better than longer cords of lesser quality.

Remove other devices from the phone line: Devices such as answering machines, modems, or other telephones might cause faxing issues.

You may refer to this document here for further assistance.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @Mrs_kepler,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Elohi_NR]

Hi @Mrs_kepler

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us