Can't scan from HP Smart

[quiltluvr]

All of a sudden I am unable to scan from HP Smart. When I open the app and click on Scan, it asks me to sign in, but gives me a message saying "We can't connect to the service you need right now. Check your network connection or try again later." When I close that screen, I get a message saying "Something went wrong. We're experiencing connectivity issues related to account access. This could happen if you are connected to a VPN. Exit setup and try again later to resolve this issue. If you continue to have issues, contact HP Support. Error Code: OW-500-OWSID00001." I have tried HP's online support and they ended my chat. I have uninstalled HP Smart and reinstalled it. I can print from my laptop, but not from HP Smart. My printer is wirelessly connected, and it shows as being connected (with a green check-mark) when I open HP Smart. I am so frustrated. Has anyone else experienced this? Did you find a solution?

[Nigel1500]

Hello,

I have the same problem and have spent the last hour trying to fix it.  Tried:

1. creating new accounts ... I now have 3 different accounts, none can log in;

2. Deleted printer drivers and reinstalled;

3. Deleted HP Smart and reinstall.  I followed another thread recommending I download from the Windows App Store, which I did.

None of these have worked.  HP Smart? ... or HP Dumb?  Sorry ... I'm burning time here ... frustrated.

[Nigel1500]

FWIW, this is what I'm trying to do:

https://support.hp.com/au-en/document/c01465702 Trying to scan to PC.

Windows 10 is up to date, btw.

N.