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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-01-2021 02:55 PM

HP Recommended
Product: HP Envy Pro 6458

I'm learning to use HP Smart to manage my new HP Envy Pro 6458. What I can't figure out how to do is scan a multi-page document. All the pages run through the scanner, but only one page shows up in HP Smart. I'm running HP Smart from my smart phone.

 

I followed the advice to download HP Scan Extended onto my PC, but when I run the software, it can't find the device. I am totally frustrated with this process and my new printer. Help, please!

Category:
6 people had the same question
3 REPLIES 3

‎03-04-2021 08:18 AM

HP Recommended

@LoisBorn

 

Welcome to the HP Support Community.

 

Which phone do you have? What's the operating system on your PC?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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‎03-04-2021 11:49 AM

HP Recommended

iPhone 11. 

I figured out multi-page scanning on my PC. Thanks!

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‎03-10-2021 02:03 PM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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