Can’t scan natively on MacOs Monterey

AGJ60 · ‎02-28-2022

Before MacOS Monterey I could scan natively from the OS — using “Import from HP DeskJest Plus 4100 series…” from the File Menu in Preview, for instance. Now the only way to scan is from the printer web interface. HP Smart scans but crashes after the last page; HP Easy Scan app doesn’t connect to the printer (“Scanner reported an error - Failed to open a connection to the device”). Firmware is current. Please advise.

sandytechy20 · ‎03-04-2022

@AGJ60

Welcome to the HP support community.

I understand that you are getting scanning issues, I am glad to assist you.

Uninstall and reinstall HP Smart app to fix app crashing issues.

Please delete from /Users/Username/Library/Application Support/HP Smart. Then delete HP Smart from the Applications folder and reinstall from the Mac App Store.

Reinstall HP Smart app again:-

Here are the steps:- Click here

Update the MacOS

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

AGJ60 · ‎03-04-2022

1. There is no /HP Smart folder neither on ~/<username>/Library/Application Support nor on /Library/Application Support

2. My OS is up-to-date to version 12.2.1. BTW, I am using a Macbook 14 M1 Max with 64Gb of memory.

3. I deleted and reinstalled HP Smart from the App Store, but the bug is still there. Crash Report on scanning a 16-page documento follows, for your weekend delight:

-------------------------------------

Translated Report (Full Report Below)

-------------------------------------

Process: HP Smart [17812]

Path: /Applications/HP Smart.app/Contents/MacOS/HP Smart

Identifier: com.hp.SmartMac

Version: 13.4.2 (569)

App Item ID: 1474276998

App External ID: 847072217

Code Type: X86-64 (Translated)

Parent Process: HP Smart [17660]

Responsible: HP Smart [17660]

User ID: 501

Date/Time: 2022-03-04 17:18:24.3482 -0800

OS Version: macOS 12.2.1 (21D62)

Report Version: 12

Anonymous UUID: 5578544D-2BBE-74B4-270B-CA23E97B7BA5

Sleep/Wake UUID: DCF58495-0BB8-43E5-8064-28D60212270E

Time Awake Since Boot: 170000 seconds

Time Since Wake: 831 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGABRT)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000110

Exception Codes: 0x0000000000000001, 0x0000000000000110

Exception Note: EXC_CORPSE_NOTIFY

VM Region Info: 0x110 is not in any region. Bytes before following region: 4310769392

REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL

UNUSED SPACE AT START

--->

__TEXT 100f12000-101362000 [ 4416K] r-x/r-x SM=COW ...acOS/HP Smart

Application Specific Information:

*** Terminating app due to uncaught exception 'NSTableViewException', reason: 'Row index 15 out of row range (numberOfRows: 0) for <NSTableView: 0x7fe60473b600>'

*** multi-threaded process forked ***

crashed on child side of fork pre-exec

terminating with uncaught exception of type NSException

Application Specific Backtrace 0:

0 CoreFoundation 0x00007ff8124db6cb __exceptionPreprocess + 242

1 libobjc.A.dylib 0x00007ff81223ddce objc_exception_throw + 48

2 AppKit 0x00007ff814ed8462 -[NSTableRowData _availableRowViewWhileUpdatingAtRow:] + 0

3 ??? 0x000000013609da08 0x0 + 5201582600

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 ??? 0x7ff8a292a940 ???

1 libsystem_kernel.dylib 0x7ff812364112 __pthread_kill + 10

2 libsystem_c.dylib 0x7ff8122e6d10 abort + 123

3 HP Smart 0x10128844c altstack_handle_and_restore.cold.1 + 44

4 HP Smart 0x100fcddce altstack_handle_and_restore + 206

5 libdispatch.dylib 0x7ff8121ed849 _dispatch_main_queue_push + 33

6 AppleCamera 0x12d9785ad 0x12d963000 + 87469

7 CoreMediaIO 0x7ff82041c34f CMIO::DAL::PlugIn::Teardown() + 27

8 CoreMediaIO 0x7ff82041d625 CMIO::DAL::PlugInManagement::Teardown() + 351

9 CoreMediaIO 0x7ff820426608 CMIO::DAL::System::AtExitHandler() + 580

10 CoreMediaIO 0x7ff820418e3d CMIO::DAL::AtExit::AtExitHandler() + 77

11 libsystem_c.dylib 0x7ff812293ce4 __cxa_finalize_ranges + 416

12 libsystem_c.dylib 0x7ff812293af7 exit + 35

13 HP Smart 0x1011f5532 mono_threads_summarize + 578

14 HP Smart 0x10105e2eb mono_dump_native_crash_info + 843

15 HP Smart 0x101051c7e mono_handle_native_crash + 318

16 HP Smart 0x10105d64f sigabrt_signal_handler + 175

17 libsystem_platform.dylib 0x7ff8123afe2d _sigtramp + 29

18 ??? 0x0 ???

19 libsystem_c.dylib 0x7ff8122e6d10 abort + 123

20 libc++abi.dylib 0x7ff8123570b2 abort_message + 241

21 libc++abi.dylib 0x7ff8123481fd demangling_terminate_handler() + 266

22 libobjc.A.dylib 0x7ff8122456de _objc_terminate() + 96

23 libc++abi.dylib 0x7ff8123564d7 std::__terminate(void (*)()) + 8

24 libc++abi.dylib 0x7ff812358d55 __cxxabiv1::failed_throw(__cxxabiv1::__cxa_exception*) + 27

25 libc++abi.dylib 0x7ff812358d1c __cxa_throw + 116

26 libobjc.A.dylib 0x7ff81223decc objc_exception_throw + 302

27 AppKit 0x7ff814ed8462 -[NSTableRowData rowViewAtRow:createIfNeeded:] + 936

28 ??? 0x13609da08 ???

29 ??? 0x201994600 _pthread_list_lock + 60

30 ??? 0x306964000 ???

31 ??? 0x306bea000 ???

32 ??? 0x306f7e000 ???

33 ??? 0x307181000 ???

34 ??? 0x307208000 ???

35 ??? 0x307290000 ???

36 ??? 0x307587000 ???

37 ??? 0x30789a000 ???

38 ??? 0x307a9d000 ???

39 ??? 0x307b24000 ???

40 ??? 0x307bac000 ???

41 ??? 0x307c34000 ???

42 ??? 0x307ea3000 ???

43 ??? 0x3080a6000 ???

44 ??? 0x3082a9000 ???

45 ??? 0x3084ac000 ???

46 ??? 0x3088b2000 ???

47 ??? 0x30904d000 ???

Thread 1:: com.apple.rosetta.exceptionserver

0 runtime 0x7ff7ffdd48e4 0x7ff7ffdd0000 + 18660

1 runtime 0x7ff7ffde1928 0x7ff7ffdd0000 + 71976

2 runtime 0x7ff7ffde30a4 0x7ff7ffdd0000 + 77988

Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000

rdi: 0x00007ff8204d1620 rsi: 0x0000000000000003 rbp: 0x0000600000056400 rsp: 0x000000000000035e

r8: 0x0000000201994600 r9: 0x0000600000056400 r10: 0x0000000000000000 r11: 0x0000000000000000

r12: 0x0000000000000203 r13: 0x00006000017f8460 r14: 0x0000000000000006 r15: 0x0000000000000016

rip: <unavailable> rfl: 0x0000000000000283

tmp0: 0xffffffffffffffff tmp1: 0x00007ff8a292a914 tmp2: 0x00007ff812364108

Binary Images:

0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

0x7ff81235d000 - 0x7ff812393fff libsystem_kernel.dylib (*) <c1d58a50-5a4d-3bcb-a1fc-ec0902ce34d3> /usr/lib/system/libsystem_kernel.dylib

0x7ff812265000 - 0x7ff8122edfff libsystem_c.dylib (*) <4b160c81-ec52-3243-aaba-49f719bbf617> /usr/lib/system/libsystem_c.dylib

0x100f12000 - 0x101361fff com.hp.SmartMac (13.4.2) <90c6e401-4a8e-3d73-a010-8b71fec4bb6d> /Applications/HP Smart.app/Contents/MacOS/HP Smart

0x7ff8121de000 - 0x7ff812224fff libdispatch.dylib (*) <67d92c93-aa68-34c2-964b-23e8a8d32098> /usr/lib/system/libdispatch.dylib

0x12d963000 - 0x12d982fff com.apple.cmio.DAL.AppleCamera (400.7.8) <5ad1d405-84f0-3028-b66f-72a46f514cb9> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/Resources/AppleCamera.plugin/Contents/MacOS/AppleCamera

0x7ff82040b000 - 0x7ff8204e0fff com.apple.CoreMediaIO (1000.0) <74025acb-ca33-3ad1-83ab-8d5bc6e1bdbd> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO

0x7ff8123ac000 - 0x7ff8123b5fff libsystem_platform.dylib (*) <f4a8a6fb-7eb7-3794-9196-39b494573a33> /usr/lib/system/libsystem_platform.dylib

0x7ff812347000 - 0x7ff81235cfff libc++abi.dylib (*) <c329a806-0b93-316c-af70-7ed211618e8c> /usr/lib/libc++abi.dylib

0x7ff812225000 - 0x7ff812261fff libobjc.A.dylib (*) <900beeed-7528-3b89-86fd-01cad4027a9c> /usr/lib/libobjc.A.dylib

0x7ff814d76000 - 0x7ff815c07fff com.apple.AppKit (6.9) <9d3ab204-4858-3120-b002-5c38b02edec4> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x7ff7ffdd0000 - 0x7ff7ffdfffff runtime (*) <faca02c7-0a4c-3629-a746-55ddcfee9116> /usr/libexec/rosetta/runtime

0x7ff8123e1000 - 0x7ff8128e1fff com.apple.CoreFoundation (6.9) <1d1db08b-810c-316e-b9d9-eecdff8ee6e3> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=1.2G resident=0K(0%) swapped_out_or_unallocated=1.2G(100%)

Writable regions: Total=4.4G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=4.4G(100%)

VIRTUAL REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

Accelerate framework 768K 6

Activity Tracing 256K 1

CG backing stores 3520K 4

CG image 116.8M 15

CG raster data 55.9M 1

ColorSync 240K 28

CoreAnimation 17.6M 157

CoreGraphics 8K 1

CoreImage 64K 6

CoreUI image data 2736K 22

Foundation 125.4M 25

Image IO 41.7M 110

JS JIT generated code 1.0G 3

JS VM Isolated Heap 144K 9

Kernel Alloc Once 8K 1

MALLOC 1.4G 180

MALLOC guard page 288K 14

MALLOC_MEDIUM (reserved) 1.1G 10 reserved VM address space (unallocated)

MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)

Rosetta Arena 4096K 2

Rosetta Generic 27.2M 6973

Rosetta IndirectBranch 4096K 1

Rosetta JIT 128.0M 1

Rosetta Return Stack 68K 2

Rosetta Thread Context 20K 2

SQLite page cache 256K 4

Stack 43.2M 51

Stack Guard 56.7M 51

VM_ALLOCATE 86.8M 1116

VM_ALLOCATE (reserved) 10.2M 21 reserved VM address space (unallocated)

WebKit Malloc 10.2M 19

__CTF 759 1

__DATA 42.4M 578

__DATA_CONST 31.9M 381

__DATA_DIRTY 1808K 238

__FONT_DATA 4K 1

__GLSLBUILTINS 5176K 1

__LINKEDIT 709.0M 25

__LLVM_COV 48K 1

__OBJC_RO 81.8M 1

__OBJC_RW 3136K 2

__TEXT 549.0M 589

__UNICODE 588K 1

dyld private memory 1024K 1

libnetwork 640K 16

mapped file 5.1G 1039

shared memory 220K 21

unshared pmap 10.6M 9

=========== ======= =======

TOTAL 11.0G 11742

TOTAL, minus reserved VM space 9.6G 11742

-----------

Full Report

-----------

{"app_name":"HP Smart","timestamp":"2022-03-04 17:18:24.00 -0800","app_version":"13.4.2","slice_uuid":"90c6e401-4a8e-3d73-a010-8b71fec4bb6d","adam_id":"1474276998","build_version":"569","platform":1,"bundleID":"com.hp.SmartMac","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.2.1 (21D62)","incident_id":"EE4FCB0F-6849-44DD-AD41-F4CCECDA6558","name":"HP Smart"}

{

"uptime" : 170000,

"procLaunch" : "2022-03-04 17:18:24.2537 -0800",

"procRole" : "Unspecified",

"version" : 2,

"userID" : 501,

"deployVersion" : 210,

"modelCode" : "MacBookPro18,4",

"procStartAbsTime" : 4120537054203,

"coalitionID" : 18813,

"osVersion" : {

"train" : "macOS 12.2.1",

"build" : "21D62",

"releaseType" : "User"

},

"captureTime" : "2022-03-04 17:18:24.3482 -0800",

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"bug_type" : "309",

"pid" : 17812,

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"translated" : true,

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"procName" : "HP Smart",

"procPath" : "\/Applications\/HP Smart.app\/Contents\/MacOS\/HP Smart",

"bundleInfo" : {"CFBundleShortVersionString":"13.4.2","CFBundleVersion":"569","CFBundleIdentifier":"com.hp.SmartMac"},

"storeInfo" : {"storeCohortMetadata":"10|date=1646442000000&sf=143441&pgtp=Search&pgid=osx&prpg=Search_osx&ctxt=Search&issrch=1&imptyp=card&kind=macSoftware&lngid=1","itemID":"1474276998","deviceIdentifierForVendor":"6A097874-36FF-5CBC-8525-407A1BF589C9","thirdParty":true,"softwareVersionExternalIdentifier":"847072217"},

"parentProc" : "HP Smart",

"parentPid" : 17660,

"coalitionName" : "com.hp.SmartMac",

"crashReporterKey" : "5578544D-2BBE-74B4-270B-CA23E97B7BA5",

"responsiblePid" : 17660,

"responsibleProc" : "HP Smart",

"wakeTime" : 831,

"sleepWakeUUID" : "DCF58495-0BB8-43E5-8064-28D60212270E",

"sip" : "enabled",

"vmRegionInfo" : "0x110 is not in any region. Bytes before following region: 4310769392\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n __TEXT 100f12000-101362000 [ 4416K] r-x\/r-x SM=COW ...acOS\/HP Smart",

"isCorpse" : 1,

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"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},

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"usedImages" : [

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Model: MacBookPro18,4, BootROM 7429.81.3, proc 10:8:2 processors, 64 GB, SMC

Graphics: Apple M1 Max, Apple M1 Max, Built-In

Display: Color LCD, 3024 x 1964 Retina, Main, MirrorOff, Online

Memory Module: LPDDR5

AirPort: Wi-Fi, wl0: Dec 13 2021 17:12:34 version 20.10.853.31.8.7.109 FWID 01-804e92d8

Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB31Bus

Thunderbolt Bus: MacBook Pro, Apple Inc.

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