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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-30-2020 12:47 PM

HP Recommended
Product: color laserjet Pro MFP M177fw
Operating System: Microsoft Windows 10 (64-bit)

II get a scanner error #22 and  the HP Print and Scan Doctor software give me the Windows (WIA) Scan error.

 

Category:
1 person had the same question
4 REPLIES 4

‎12-30-2020 01:28 PM

HP Recommended

Hello @TomBrady ,
Welcome to the HP Support Community!

 

Press key combo "Windows Key + S" enter "service" > click on Service App

> change the Startup type to Automatic for the following services

    • Shell Hardware Detection = ShellHWDetection
    • Print Spooler = Spooler
    • Windows Image Acquisition (WIA) = stisvc

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

 

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‎12-30-2020 03:28 PM

HP Recommended

Hi Andr-1611,

 

Thank you for your time but those 3 services were already on automatic mode. 😉 

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‎12-30-2020 03:30 PM

HP Recommended

I'm still stuck and can't scan. 

HP is not supporting the product anymore and this is the reason I'm reaching to the community.

It is a pain.

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‎01-01-2021 01:14 PM

HP Recommended

Hi,

 

try this solution here: try this solution here: HP LaserJet Pro Printers - 'Scanner Error 22' Displays 


Regards
Andreas

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