• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
color laserjet Pro MFP M177fw
Microsoft Windows 10 (64-bit)

II get a scanner error #22 and  the HP Print and Scan Doctor software give me the Windows (WIA) Scan error.

 

4 REPLIES 4
HP Recommended

Hello @TomBrady ,
Welcome to the HP Support Community!

 

Press key combo "Windows Key + S" enter "service" > click on Service App

> change the Startup type to Automatic for the following services

    • Shell Hardware Detection = ShellHWDetection
    • Print Spooler = Spooler
    • Windows Image Acquisition (WIA) = stisvc

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

 


        
I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.
HP Recommended

Hi Andr-1611,

 

Thank you for your time but those 3 services were already on automatic mode. 😉 

HP Recommended

I'm still stuck and can't scan. 

HP is not supporting the product anymore and this is the reason I'm reaching to the community.

It is a pain.

HP Recommended

Hi,

 

try this solution here: try this solution here: HP LaserJet Pro Printers - 'Scanner Error 22' Displays 


Regards
Andreas


        
I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.