Can't scan

[Graham1962]

Hi all

I have a HP Deskjet 2540 printer/scanner/copier when i use the HP Smart app on andriod when i select scan it tell me to put document in scanner and pust start button there us no start button this has only just started happening any ideas i have reinstalled app on phone and tablet 

[Echo_Lake]

@Graham1962

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

To get the answer to this question, no scan button, you have to scan from your computer.

Firstly, ensure the HP print service plugin is installed on your Android phone to enable printer access from apps.  
Click here: https://play.google.com/store/apps/details?id=com.hp.android.printservice to install HP Print Service Plugin.

Next step:

• Lift the lid of the printer.
• Load the original print side down on the right front corner of the scanner glass.
• Close the lid.
• Start the scan job using the printer software.

Use the Mopria Scan app to scan documents or photos from your HP printer to your Android device.

Check the requirements to scan with the Mopria Scan app.

• The printer is connected to your network or a Wi-Fi Direct connection.
• For a Wi-Fi connection, the printer and Android device are within 6 feet of the access point (router).
• For a network connection, your device is connected to the same network as your printer.
• Go to Google Play - Mopria Scan to install the app. If prompted to allow the app to access photos, media, and files on your device, select Allow.
• In the Mopria Scan app, tap your scanner under Discovered scanner.
• Place the original on the printer scanner glass or into the automatic document feeder (ADF).
• Change any desired scan settings, and then tap Scan.
• Follow the prompts to complete scanning the document.

Hope this helps! Keep me posted for further assistance.
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