Can't scan

[Paul1593]

New purchase of printer, I can print and even print from my phone but I am not able to scan 

[Dragon-Fur]

@Paul1593 

Welcome to the HP English Community --

Printer is one of two:

• HP OfficeJet 8022e All-in-One Printer
• HP OfficeJet Pro 8022e All-in-One Printer

Both of these products can scan.

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

Need more help?

What method are you using to Scan?

For example,

What is the Operating System / version on the device you want to use??

Are you standing at the printer and clicking Scan?

OR

Which application / software are you using?

If Windows, do you have the Full Feature Software / full driver printer software installed?

Example - HP Smart - Mobile - Scan

HP_Smart_Mobile_Printer-Scan_Option_Sets_5

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Message content References

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Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

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HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

 HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

• HP OfficeJet 8022e All-in-One Printer
• HP OfficeJet Pro 8022e All-in-One Printer

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"