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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎05-22-2023 02:37 AM

HP Recommended

I have a Color Laser Jet Pro MFP M377dw and I can't send scans to e-mail anymore. It keeps saying my user and/or password are incorrect (which is not true). I even opened another e-mail account with a different provider to use another smtp - with the same result. Any advice? Thanks a lot in advance!! 

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1 person had the same question
1 REPLY 1

‎05-22-2023 05:57 AM

HP Recommended

I found this answer in an other post (since I am using office 365) : Microsoft recently deprecated the ability to scan to email without multi factor authentication. 

But what to do?

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