• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 11

Can't use scanner (OfficeJet Pro 6975) without connecting to the internet. I used to be able to do this directly over wifi with software installed on my Mac, but with new software (HP Smart) must use internet connection to access the scanner.  Although it works it really is inconvenient to have to sign in to the HP account every time I want to scan something and doesn't work at all if your internet goes down.  Questions about this in Jan 2021 provided a link to download the full software but they don't work anymore. If you search the HP driver site you download HP Easy Start but it cant download the driver as the site forces you to the (Smart) software. I must say its not smart, convenient, or useful. HP devised this scheme to sell ink direct to customers (this software made a bunch my brand new cartridges worthless) and now they literally control the scanner with this diabolical software. Anyone want to buy a used Office Jet Pro?

1 REPLY 1
HP Recommended

@Creditor1 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.