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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎02-13-2023 09:51 AM

HP Recommended
Operating System: Microsoft Windows 11

Can't use scanner (OfficeJet Pro 6975) without connecting to the internet. I used to be able to do this directly over wifi with software installed on my Mac, but with new software (HP Smart) must use internet connection to access the scanner.  Although it works it really is inconvenient to have to sign in to the HP account every time I want to scan something and doesn't work at all if your internet goes down.  Questions about this in Jan 2021 provided a link to download the full software but they don't work anymore. If you search the HP driver site you download HP Easy Start but it cant download the driver as the site forces you to the (Smart) software. I must say its not smart, convenient, or useful. HP devised this scheme to sell ink direct to customers (this software made a bunch my brand new cartridges worthless) and now they literally control the scanner with this diabolical software. Anyone want to buy a used Office Jet Pro?

1 REPLY 1

‎02-16-2023 11:26 AM

HP Recommended

@Creditor1 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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