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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-03-2022 01:46 PM

HP Recommended
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

I went through the virtual assistant and still can't get it to work. It says there are some features unavailable to do a printer scan on my phone

Category:
1 REPLY 1

‎11-11-2022 12:55 PM

HP Recommended

Hi @Levi802,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing scanning issues using HP Smart App.

 

Please follow the steps listed below to uninstall and reinstall HP Smart App.

1. Click Finder, and then click Applications. 
2. In the list of apps, click and drag the HP Smart app to the Trash at the end of the dock.
3. Go ahead and Update the software on Mac PC from this link.
4. Once the PC is turned back on and idle, download HP Smart App. Once installed, check if you can access the app.

 

Let me know if this helps.
Take care and have a nice day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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