Cannot Scan at Original Scale

[MattieJSA]

Having trouble scanning documents at their original size/scale using HP Smart. We had no trouble with this using HP Easy Scan, but now can't make it work with the new HP Smart.

I work in architecture, so it's important that documents stay exactly in their original size, so that our drawings remain to-scale, as drawn. 

I am using a macOS 12.16 Monterey with an HP HP OfficeJetPro 7740 [632EBC]

Any advice would be most welcome, thank you!

[Nal_NR]

Hi @MattieJSA,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand you are trying to scan from the printer screen to the Mac.

Have you tried scanning from the Mac using a scanning application and checked if that works?

You may use the HP Smart app or the HP Easy Scan app from the App Store.

For more info, refer to - How to scan with an HP printer

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to learn different methods of updating the printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

If you have already tried the above-mentioned steps and still having issues, this might need one-on-one interaction with phone support. They will help you via remote assistance.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!