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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-31-2020 08:50 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have an old but reliable printer HP Photo smart  B110 which worked when overseas. I have set up the wifi correctly but it is not recognised by any of the detection software and reports the printer as being 'offline'. Apparently there  is  'reset' button which had to be held down for three seconds (?) to allow the wifi network to configure but it is not on the back of this model. If I use HP scan and capture or HP smart - the first reports no nearby printer and the app states the printer is 'offline'. I did a test wifi print and it simply sent through a blank sheet.. Before I throw it out is there any way to get the wifi to recognise the printer on my laptop? Any help gratefully accepted

Category:
1 REPLY 1

‎11-03-2020 07:05 AM

HP Recommended

@Geordons

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer: Go to Wireless>Wireless Settings>Restore Network Defaults>Yes

 

Once done, connect the printer to the Wi-Fi again: Go to Wireless>Wireless Settings>Wireless Setup Wizard

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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