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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-25-2022 10:55 PM

HP Recommended
Operating System: Microsoft Windows 11

I use a Photosmart printer/scanner.  Model B209-m. 

I can't connect to the scanner, on my Windows machine or my wife's Apple, and can't be used with open source scanning software.  I have the HP software: Smart, Scan Doctor.  I've updated the driver and reinstalled the printer via Windows.  Did the power cycle as well. 

 

The device does allow me to print but I cannot access the scanner or see if it is even working properly.  On HP Smart the device is listed as offline sometimes and unavailable to connect other times.   

 

If there is a third party software that works with this printer I am all ears.

1 REPLY 1

‎02-25-2022 11:16 PM

HP Recommended

Hi,

The printer is not compatible with Windows 11, therefore this would not a great indication as the printer is not supported or intended to scan on Windows 11:

https://support.hp.com/us-en/document/ish_4839960-4840167-16

 

First, are you able to copy from the printer itself? that allows to ensure the scanner hardware functionality..

 

Please let me know the results, as well clarify your wife's mac OS version, to better understand any further steps we may try regarding the Mac computer.

 

Shlomi



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