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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎09-22-2022 04:45 PM

HP Recommended
Product: HP OfficeJet Pro 9018 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

After yesterday's update, I cannot open HP smart app. I finally tried uninstalling everything, and it will not allow me to uninstall the HP smart app. I keep getting error code 0x80073d23 in Windows 10 using OfficeJet 9018 all-in-one printer. Can anyone help me?

Category:
1 REPLY 1

‎09-28-2022 12:21 PM

HP Recommended

Hi @JABtink

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.

 

I see that you are getting 0X error on your HP printer.

 

Please follow the steps listed below reset the printer.
1. Turn the printer on if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer if it does not automatically turn on.

 

You may also check this link 

Let me know if this helps.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Take care and have a good day.

 

Rainbow23 - HP Support.
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