Cannot scan from ADF on 3830

[Jon_S_CA]

For some reason my 3830 will no longer scan from the ADF.  I tried taking HP Smart off my computer and reinstalling it but it doesn't work.  Any suggestions?  Thank you. 

[Echo_Lake]

@Jon_S_CA

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand that you are unable to scan from ADF, let's try these steps to resolve the issue: 

• Firstly, let's update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware
• And, also refer to the document: How to scan By the end of the article you will be able to fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Jon_S_CA]

Hi

Thank you for your response.  First, I have a 3830 Office Jet, you sent me a link to a 9020 Driver.  Second, I have updated the printer and it shows up to date. 

Also, none of this is working.  Not sure what happened, but I can no longer scan from the ADF.  Just a few days ago I could place a document in the ADF and choose SCAN then hit SCAN to DESKTOP and it would automatically scan through the ADF into a PDF in a folder on my desktop.  This feature is no longer working.

Now it will only scan through the glass.  Not sure what to do.

Thank you. 

[Echo_Lake]

@Jon_S_CA

Thank you for posting back. 

Not to worry! Try this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-3830-all-in-one-printer-seri... to update the printer firmware. 

Keep me posted for further assistance.

[Jon_S_CA]

according to the HP SMart software, my printer is up to date but still wont' scan from the ADF.

[Echo_Lake]

@Jon_S_CA

Thank you for posting back. 

Let's try these steps to resolve the issue: 

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

Hope this helps! Keep me posted for further assistance. 

[Jon_S_CA]

unfortunately, that still did not work.  I can't scan from the ADF.  When I load a piece of paper in the ADF and choose SCAN, it goes to scan from the glass even though the paper is in the ADF.

Not sure what to do at this point. 

[Echo_Lake]

@Jon_S_CA

Thank you for posting back. 

I appreciate your efforts! 

If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.