Cannot scan from the HP Smart App

[Rhowill]

When I click "Scan" I am taken to the Create Account or Sign In page.  When I click Sign In, I am taken back to the Scan page.  I also tried to click Create Account and get the same result.  I need to scan some documents ASAP. What do I need to do?

[Anand_Andy]

Hi @Rhowill,

Welcome to the HP Support Community

I understand you are facing some scanning issues with the HP Smart app. Not to worry I will help you to get a resolution to resolve the issue.

You have mentioned that you need to scan some important documents, so please use the HP Scan and Capture app available from the Microsoft store to scan the documents. It will not ask you for any sign-in option.  

Try the below suggestions-

1)Uninstall HP Smart and re-install HP Smart

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps on how to do a Windows Update to install all accessible operating system updates.

If you are accessing Windows 11, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

Hope this helps! Keep me posted. 

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