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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP ENVY 6032e
Mac OS X 10.11 El Capitan

Cannot scan

5 REPLIES 5
HP Recommended

Hi@Tofter, Welcome to the HP Support Community!

 

I understand you are having issues scanning your HP Envy 4520 printer running on your Mac OS X 10.12 Sierra. Don't worry as I have a few suggestions which should help you resolve this issue.

 

Although there is no full feature software and drive available for your Envy 4520 and Mac 10.12, the Apple Software Update should give you basic features. 

 

 

If your printer was previously set up on your Mac, it should continue to work normally after upgrading to Sierra. Depending on the age of your Mac and printer, you might need to scan in a different way after the upgrade. For more information on scanning, go to Scanning from a Mac Computer.

 

The following compatibility list continues to be updated for Sierra as drivers become available. If the driver type listed for your printer is unavailable or inaccurate, check this page regularly for updated information.

 

For a first time printer setup with Sierra, use the following resources to install the driver from HP:

  • Go to 123.hp.com, enter your printer model number, then follow the on-screen instructions to install and set up the printer.

  • Download and run the HP Easy Start app to install and set up the printer.

Source

 

I suggest checking the Envy 4520 in your System Preferences to see if you are using an HP Driver or the Apple AirPrint driver. Whichever one you are using, try deleting the printer and re-adding it again using the opposite driver. If you require assistance with this let me know and I will provide you with instructions/screenshots. 

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

HP Recommended

Could not load an Hp driver from Hp easy start, it said there were no drivers available for my software

HP Recommended

Software is 10.11.6 El Capitan

HP Recommended

Envy Pro 6452

 

HP Recommended

Envy Pro 6452

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