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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎06-22-2024 08:57 AM

HP Recommended
Product: HP Color Laser MFP 178nw
Operating System: Microsoft Windows 10 (64-bit)

I've tried everything and I cannot scan. This message says:

genevamiss_0-1719068061203.png

I've checked the driver and HP smart and they're up to date. I've unplugged and replugged the printer. What do you suggest I do.?

 

Thanks in advance for your help. 

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