• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-10-2021 01:35 AM - edited ‎05-14-2021 07:22 AM

HP Recommended
Product: HP OfficeJet Pro 8720
Operating System: macOS 11.0 Big Sur

Mac Powerbook (Big Sur 11.3.1) & HP 8720 (Up to date with latest updates)

When I try to access the scanner using the standard Mac route (system pref/printers/scan) it generates the following error:

HP Scanner 3 (driver file from 2018!) generates a malware warning from Mac OS and then won't run/open.

There is no new driver download available on the HP website (only download for HP8720 is HP smart now).

I have tried deleting the printer (via system pref/printers/-) and reinstalling (via system pref/printers/+) and this doesn't resolve the problem.  No problems with network or connection and still prints ok.

Category:
1 REPLY 1

‎05-16-2021 08:56 AM

HP Recommended

Hi@epiphany, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps from the document fix :-

 

Use the HP easy scan app from the App store to scan or use apple image capture
install the printer using AirPrint driver

 

https://support.hp.com/in-en/document/c06960563

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.