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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-23-2020 02:10 PM

HP Recommended
Product: HP officejet pro 8610

I have an HP office get pro 8610 I always scan to email which is my gmail accoun . Today I get an error that the username or password is incorrect to check if the account is active. At that time I get an email from gmail that there was suspicious activity and they blocked it. I went in and turned on the setting for less secure apps. Still not working same error on my printer. Due to the covid19 Google isnt answering the phone and I cant email them so I need help!

4 people had the same question
1 REPLY 1

‎03-23-2020 03:31 PM

HP Recommended

@Lockerb 

 

You have to set this up differently. Please try

 

   https://www.siteground.com/kb/google_free_smtp_server/

 

or

 

   https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Scan-to-email-with-gmail-8710/td-p/6992023

 

Regards.

BH
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