Cant scan

[Denis95]

I can't scan from my Pc / Wifi, i have the message :

Problème lié au scanner a été détecté. Redémarrez l’imprimante et réessayer. Si le problème persiste, consultez le site web d’assistance Hp

Scanner related problem has been detected. Restart the printer and try again. If the problem persists, visit the Hp support website

Can you help me ?

Thanks

[greenturtle]

Hi,

Thanks for using the HP Support Community. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem.

https://support.hp.com/us-en/topic/printscandoctor

Hope that helps.

[Denis95]

I tried several times, but the "good" doctor didn't detect anything wrong. I had to uninstall the drivers and software, then reinstall everything and it works again.
My sister who also has an HP printer has the exact same problem.
In both cases, the problem comes just after upgrading the HP Smart software. So that's what caused this incident.
But how to get by without uninstalling everything?
This is not serious on HP's part.

[greenturtle]

Hi @Denis95 

Glad to hear that uninstalling and reinstalling HP Smart has resolved the issue.

You can try the HP FULL software as well, which has more features than HP Smart.

Download and install:

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-envy-photo-6200-all-in-one-printer-ser...

These are good tips to use your printer:

https://www.youtube.com/watch?v=QQDg9R-o1zU

https://www.youtube.com/watch?v=FNDZps1kn5g

https://www.youtube.com/watch?v=L8ix82vKEqc

https://www.youtube.com/watch?v=nyPIshaDlC0

Hope that helps!

.