• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-03-2025 03:52 AM

HP Recommended

How do I clean the underside of the scanner glass?

1 person had the same question
3 REPLIES 3

‎11-03-2025 05:21 AM

HP Recommended

Hello @BertilB , how are you ?

 

Please, try the procedures below:

 

Cleaning the Scanner Glass | HP Scanjet Enterprise Sheet-feed Scanner | HP

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
Was this reply helpful? Yes No

‎11-04-2025 07:36 AM

HP Recommended

Thanks.

My scanner is a flat bed scanner, so your advice was not relevant. HP Scanjet G4050.

1 person found this reply helpful
Was this reply helpful? Yes No

‎11-04-2025 11:39 AM

HP Recommended

Hello @BertilB 

 

You didn't mention in the topic that it was this model... That's why I sent it according to your information.

But since you only just now provided the model, the procedure is below:

 

https://www.google.com/search?q=hp+scanjet+g4050+clean+inside+glass&oq=Scanjet+4050+clean&gs_lcrp=Eg...

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.