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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Flavio1
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Color LaserJet Pro MFP M181fw scanner provides crooked lines

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Color Laser Jet Pro MFP M181 fw
Microsoft Windows 10 (64-bit)

Scanner provides images with crooked lines in the upper part of the scanned page. I have followed all suggested indication for cleaning, power off and on, etc. but the issue is there. How to fix it?

Flavio Boano
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Andr-1611
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Hello Flavio Boano,
Welcome to the HP Support Community!

 

Can we see an example.
And does this problem occur via ADF and flatbed?


Regards
Andreas


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Flavio1
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Here the example of the scanned file page: from the 2nd to the 5th line they are croocked. The rest of the lines in the same page are correct. Problem occours both with ADF or flatbed.

 

Scan issue.PNG

 

  

Flavio Boano
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Andr-1611
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Is your printer still under warranty?


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Flavio1
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Yes, it is.

Flavio Boano
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Andr-1611
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Hi Flavio,

 

This is a hardware issue and the printer needs to be serviced. Please contact HP support team in your region for help.
Thanks for understanding!

 

Hope this helps! Keep me posted.
Andreas

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