Color LaserJet Pro MFP M181fw scanner provides crooked lines

Flavio1 · ‎11-28-2020

Scanner provides images with crooked lines in the upper part of the scanned page. I have followed all suggested indication for cleaning, power off and on, etc. but the issue is there. How to fix it?

Flavio Boano

Andr-1611 · ‎11-28-2020

Hello Flavio Boano,
Welcome to the HP Support Community!

Can we see an example.
And does this problem occur via ADF and flatbed?

Regards
Andreas

I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.

Flavio1 · ‎11-29-2020

Here the example of the scanned file page: from the 2nd to the 5th line they are croocked. The rest of the lines in the same page are correct. Problem occours both with ADF or flatbed.

Flavio Boano

Andr-1611 · ‎11-30-2020

Is your printer still under warranty?

I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.

Flavio1 · ‎12-03-2020

Yes, it is.

Flavio Boano

Andr-1611 · ‎12-03-2020

Hi Flavio,

This is a hardware issue and the printer needs to be serviced. Please contact HP support team in your region for help.
Thanks for understanding!

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

German community:
created 11,631 posts + generated 1,114 solutions + received 1,654 kudos

I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.