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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-28-2020 09:18 AM

HP Recommended
Product: Color Laser Jet Pro MFP M181 fw
Operating System: Microsoft Windows 10 (64-bit)

Scanner provides images with crooked lines in the upper part of the scanned page. I have followed all suggested indication for cleaning, power off and on, etc. but the issue is there. How to fix it?

Flavio Boano
Category:
1 person had the same question
5 REPLIES 5

‎11-28-2020 09:55 AM

HP Recommended

Hello Flavio Boano,
Welcome to the HP Support Community!

 

Can we see an example.
And does this problem occur via ADF and flatbed?


Regards
Andreas

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‎11-29-2020 05:56 AM

HP Recommended

Here the example of the scanned file page: from the 2nd to the 5th line they are croocked. The rest of the lines in the same page are correct. Problem occours both with ADF or flatbed.

 

Scan issue.PNG

 

  

Flavio Boano
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‎11-30-2020 08:54 AM

HP Recommended

Is your printer still under warranty?

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‎12-03-2020 09:40 AM

HP Recommended

Yes, it is.

Flavio Boano
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‎12-03-2020 12:45 PM

HP Recommended

Hi Flavio,

 

This is a hardware issue and the printer needs to be serviced. Please contact HP support team in your region for help.
Thanks for understanding!

 

Hope this helps! Keep me posted.
Andreas

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created 11,631 posts + generated 1,114 solutions + received 1,654 kudos

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