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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Color LaserJet Pro MFP M177fw

Help. I get Scan error 22. When re-starting the printer the scan slider is not moving all the way. It just moves a bit back and forth. I assume that the issue is hardware related and I want to have a look at the mechanics under the glass. 
I removed 7 screws around the top cover but it seems like the lid is not possible to dismantle. How do I do it from here?

3 REPLIES 3
HP Recommended

Hello @KG119 ,
Welcome to the HP Support Community!

 

Here is the solution: 'Scanner Error 22' Displays 

 

Hope this helps! Keep me posted.
Andr-1611

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HP Recommended

Hi. I’ve tried that, but it didn’t help. That is why I think the slider get stuck for some reason and want to inspect it. I need instruction to open it up to reach the slider. 
// Kristian 

HP Recommended

Hello Kristian,
I am sorry that this information did not help you.
There are 2 possibilities:

  1. you look for an official HP contractor in your area: https://support.hp.com/us-en/help/service-center 
    Since the warranty has expired!
    or
  2. you search in the internet "m177fw Scan error 22" and find on the "youtube" channel corresponding videos. But with caution. Not every video is suitable!

Kind Regards
Andr-1611


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
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