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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
mdcowling
New member
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Message 1 of 2
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Colour scan converts to black & white.

HP Recommended
HP Envy 5640
Microsoft Windows 11

When I confirm apply for a colour scan, the image converts to black & white.

1 REPLY 1
Andr-1611
Level 15
Level 15
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Message 2 of 2
Flag Post
HP Recommended

Hello @mdcowling ,
Welcome to the HP Support Community!

 

  1. Download only: HP ENVY 5640 e-All-in-One Printer series Full Feature Software and Drivers 
  2. Uninstall the HP software, drivers, and apps used with HP printers 
  3. reboot system
  4. wait 15 sec
  5. run Full_Webpack-40.15.1230-EN5640_Full_Webpack.exe

Hope this helps! Keep me posted.
Andr-1611

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