Computer UPDATE or HP UPDATE has caused an issue. Not allowing me to adjust the print size smaller

[JER39]

I have always adjusted the size of my copies to 80% or 70%.  Now every time I try to adjust smaller it moves the copy to the left upper corner, and I can't change the margins like before.  I don't know if this is a computer windows 10 update or an HP update that has caused this.  It's driving me crazy now.  Anyone have an idea what happened?

[Max3Aj]

@JER39, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
We understand that you are facing this issue post update. 
This kind of issue can sometimes stem from a Windows update, a driver or HP Smart app update, or even changes in the default print/copy settings after updates. Here’s a breakdown of what likely happened and how you can try to fix it:

🧠 What Likely Happened:

A recent Windows 10 or HP software update may have reset or changed:

• HP printer drivers
• HP Smart app behavior
• Print/Copy scaling and margin defaults

Some HP printers, after updates, stop honoring custom scaling/margins in the way they used to—especially through the Copy or Scan settings.

✅ Try These Steps (in this order):

Use HP Printer Embedded Web Server (EWS) or Control Panel (if available)

• If your printer has a screen or web interface, try adjusting Copy Settings directly on the printer rather than through the HP Smart App or Windows.
• Look for options like:
  • Reduce/Enlarge
  • Scaling
  • Margins or Layout

Change Scaling Settings via Windows Print Dialog

1. Open Control Panel > Devices and Printers.
2. Right-click your printer and select Printing Preferences.
3. Go to the Effects or Features tab (depends on model).
4. Set Scaling to:
   • 80% or 70%
   • Also try turning “Fit to Page” OFF.
5. Click Apply, then OK.

HP Smart App Workaround

• If you're using HP Smart, try:
  1. Open HP Smart > Copy > Click Settings (gear icon).
  2. Adjust Resize > Custom > Enter 80%.
  3. Under Layout or Margins, try choosing:
     • Center
     • Fit-to-page
  4. If it’s still off, try switching to “Original Size” instead of Auto Detect.

⚠️ Some recent HP Smart updates are known to override the centering/margin behavior when a scale less than 100% is used.

Try the HP Print and Scan Doctor

• Download HP Print and Scan Doctor.
• Run it and let it scan for issues—especially margin and driver errors.

Reinstall HP Printer Drivers (Manual Method)

1. Go to Device Manager > Uninstall your printer under “Printers”.
2. Download Full Software + Drivers for your specific model from HP’s official website.
3. Reinstall and disable Windows automatic driver updates temporarily:
   • Go to Control Panel > System > Advanced System Settings > Hardware tab > Device Installation Settings > Select No.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support