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‎12-22-2017 01:05 PM - last edited on ‎12-22-2017 04:33 PM by Retired

HP Recommended
Product: HP Officejet Pro 8600 Premium e-All-in-One Printer series - N911
Operating System: macOS 10.12 Sierra

Someone help!

 

So my printer goes through this [edit] where it won't scan to my computer, and I have removed it and then reinstall it.  Unfortunatley this time my computer, Macbook Air, can't even find the printer.  I've tried resetting it and all, but it won't come up.  Any suggestions?

 

Thanks in advance!

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-25-2017 02:42 AM

HP Recommended

Hi,

That may happen due to any router issue, not allowing multicast traffic.

 

Please go to System Preferences > Print & Scan.

Click the plus sign and select the IP tab.

Select the HP Jetdirect protocol and set teh Address as the printer's IP address.

Press Add and try printing using the newly added print queue.

 

May you able to see any difference?

 

Please let me know if you are able to print using this method

 



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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7 REPLIES 7

‎12-22-2017 01:20 PM

HP Recommended

Hi,

How is the printer connected to your Mac? with a USB, ethernet or wirelessly?

 

Please clarify the following so we may guide you further accordingly

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎12-22-2017 06:24 PM

HP Recommended

It is connected wirelessly.

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‎12-22-2017 11:31 PM

HP Recommended

Hi,

Please ensure the printer is connected by tapping the WiFi icon.

Take a note of the printer IP address and try accessing it from your browser, can you access it?

 

If the printer may not be connected tap Setup > Network > Restore Network Defaults, then open teh Network menu again and follow the Wireless Setup Wizard and reconnect it.

 

If it is connected and can be accessed try rebooting yoru router by unplugging it for 30 sec, plug it back and allow it 2 minutes to start.

 

Next reboot the printer and chanck for any change,

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎12-23-2017 12:33 PM

HP Recommended

No dice.  I did everything and my computer still cannot find it.

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‎12-23-2017 12:38 PM

HP Recommended

I can access the EWS for the printer, and could even print out a test page, but my computer is still not finding the printer.  What gives?

Was this reply helpful? Yes No

‎12-25-2017 02:42 AM

HP Recommended

Hi,

That may happen due to any router issue, not allowing multicast traffic.

 

Please go to System Preferences > Print & Scan.

Click the plus sign and select the IP tab.

Select the HP Jetdirect protocol and set teh Address as the printer's IP address.

Press Add and try printing using the newly added print queue.

 

May you able to see any difference?

 

Please let me know if you are able to print using this method

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎02-10-2019 12:59 PM

HP Recommended

I just wanted to share that this is the piece of advice that finally helped me with my struggle to connect my wireless printer! I could access it from the HP website, could print from my phone, but my desktop (with Windows 10) was at first able to wirelesly discover it but unable to install the driver, and then, after some reboots, simply would not find it. I entered the IP address under "printers", and it found the printer, installed the driver and had me up and printing within seconds! Thank you!

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