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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 8715 All-in-One Printer
Microsoft Windows 11

Today my my computer can't connect to my scanner. Had no changes. I use the HP Smart app to connect usually. Wifi is working

 

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can do a Restore Wireless netowrk and setup the network again.

 

These resources will be useful:

 

https://www.youtube.com/watch?v=x1IOORiEbpQ

At time 1:04. there is a "Restore network settings", select that first before using the Wireless Setup wizard to connect printer to the network using HP Smart app. You would need to remove the printer from the HP SMart app before "adding the printer" again.

 

For more useful tips on the printer series:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPiC6cxaN-v-rXJhU_20lD4u

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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