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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Mark_McGuire_54
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Connecting an HP Envy printer to an HP Google Computer and pushing the SCAN button on the printer

HP Recommended
HP ENVY 5055 All-in-One Printer
Chrome OS

I have loaded this 3 times.  My scan buttons gives me the SAME Download Software MESSAGE EVERY TIME.

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Mark_McGuire_54
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When  I push the SCAN button I get a message to load software from 123HP.com/setup.  I went to that website  and my printer gives me the same message every time

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WyreNut
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HP Recommended

Hello, and Welcome to the HP Support Community!

 

The printer is trying to get you to install "HP Smart" printer software.  There is no ChromeOS version.   😞

 

Perhaps this YouTube video can help:  https://www.youtube.com/watch?v=bO0dvXnqFt4

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
Chapters: 00:00 Introduction 00:11 Connect to wireless network 01:00 Obtain IP address 01:31 Setup EWS 02:15 Start Scan and Download In this video, you will see how to scan documents and photos from an HP Chromebook. You will first need to connect your printer to the wireless network and then set
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