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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎05-20-2022 06:00 PM - last edited on ‎05-21-2022 09:10 AM by Retired

HP Recommended
Product: HP ENVY 5055 All-in-One Printer
Operating System: Chrome OS

I have loaded this 3 times.  My scan buttons gives me the SAME Download Software MESSAGE EVERY TIME.

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2 REPLIES 2

‎05-20-2022 06:40 PM

HP Recommended

When  I push the SCAN button I get a message to load software from 123HP.com/setup.  I went to that website  and my printer gives me the same message every time

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‎05-22-2022 06:17 PM

HP Recommended

Hello, and Welcome to the HP Support Community!

 

The printer is trying to get you to install "HP Smart" printer software.  There is no ChromeOS version.   😞

 

Perhaps this YouTube video can help:  https://www.youtube.com/watch?v=bO0dvXnqFt4

 

WyreNut

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Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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